Frequently Asked Questions
As the largest and most experienced convention centre in Canada, our facility adheres to heightened health and safety protocols while continuing to be an economic driver, a supporter of local business, and a place where experts gather to share ideas and make the world a better place.
We understand if you have questions and have prepared the following FAQ.
Our complete enhanced safety guide is available for download below.
Attendees will enter the facility through one main entrance assigned for their event and are subject to screening. Only individuals who are attending an event are permitted entry. Public access or thoroughfare is not permitted.
As of September 22, 2021, proof of vaccination is required to access our facility and events taking place at the MTCC, in accordance with the Provincial mandate regarding proof of vaccination. For more information, click here.
Hand sanitizer stations are placed throughout the facility at employee entrances, in high contact areas such as entrance ways and in other strategic areas throughout the facility. These include reception areas, lobbies, exhibit hall entrances, and elevator and escalator landings.
The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces. These surfaces include but are not limited to counters, desks, elevators and elevator buttons, door handles, public washrooms, ATMs, escalator and stair handrails, push plates, handrails, ramps, telephones, point of sale terminals, tables and chairs.
Our security team has been trained on how to respond swiftly and report all presumed cases of COVID-19 by Toronto Public health. Employees are instructed to stay home if they do not feel well. Employees and visitors who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify their manager (employees) or centre security (visitors). If we are alerted to a presumptive case of COVID-19 at the MTCC, we will work with Toronto Public Health to follow the appropriate recommended actions.
All washrooms are frequently sanitized throughout the facility. This includes the disinfection of door handles, push plates, sink faucets, counters, toilet handles, lids of sanitary napkin disposal containers, soap and paper towel dispenser handles, baby changing stations, and trash receptacles. To avoid the spread of airborne microorganisms, hand dryers have been disabled.
We continue to innovate and find solutions to streamline move in and move out procedures. To avoid crowding, exhibitors are able to use our loading dock management system, Voyage Control. It allows exhibitors to schedule their drop off/pick up time via an online app.
Yes, our facility continues to offer our wheelchair lending program, with increased disinfection protocols in place.