Frequently Asked Questions
As the largest and most experienced convention centre in Canada, we will be your partner as we forge ahead. Our facility will adhere to heightened health and safety protocols while continuing to be an economic driver, a supporter of local business, and a place where experts gather to share ideas and make the world a better place. We understand if you have questions and have prepared the following FAQ.
Our complete enhanced safety guide is available for download below.
Our enhanced safety guide, ONWARD, was developed in consultation with Toronto Public Health and is aligned with the guidelines provided by the Ministry of Health and the Ministry of Labour Training and Skills Development. It also follows new industry guidelines and best practices established by the Tourism Industry Association of Ontario (TIAO) and the Canadian Association of Exposition Management (CAEM).
Only individuals who are attending an event will be permitted entry. Only individuals who are attending an event are permitted entry. Public access or thoroughfare is not permitted. Attendees will be greeted by a security officer. They enter the facility through one main entrance and are subject to screening. As an enhanced safety measure, we require that all visitors wear a mask and use hand sanitizer.
Visitors will be advised to practice physical distancing by standing at least six feet or two meters away from others while inside our facility. This rule will apply in areas including washrooms, elevators, escalators, and other common areas within the centre.
We will require that every event follow specific safe physical distancing as outlined by the Ministry of Health, and by Toronto Public Health. The number of attendees, employees and contractors permitted in meeting/event spaces at one time should be closely monitored to ensure they abide by safe physical distancing and capacity regulations.
The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces. These surfaces include but are not limited to counters, desks, elevators and elevator buttons, door handles, public washrooms, ATMs, escalator and stair handrails, push plates, handrails, ramps, telephones, point of sale terminals, tables and chairs. These areas will be disinfected using products approved by Ontario Ministry of Health.
Hand sanitizer stations will be placed throughout the facility at employee entrances, in high contact areas such as entrance ways and in other strategic areas throughout the facility. These include reception areas, lobbies, the exhibit hall entrances, and elevator and escalator landings
The frequency of air filter replacement and HVAC system cleaning have been increased and the volume of fresh air intake increased from 20% to 50%. Running hours of air handling units are now extended to further increase the turnovers of fresh air replacement in the facility. Testing of the air quality to ensure maximum fresh air exchange will occur regularly.
Our security team has been trained on how to respond swiftly and report all presumed cases of COVID-19 by Toronto Public health. Employees are instructed to stay home if they do not feel well. Employees and visitors who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify their manager (employees) or centre security (visitors). If we are alerted to a presumptive case of COVID-19 at the MTCC, we will work with Toronto Public Health to follow the appropriate actions recommended.
As of July 7th, 2020, face coverings or masks are mandatory in all indoor public spaces.
There will be health and hygiene reminders throughout the facility, including instructions on how to wear, handle and dispose of PPE and how to practice safe physical distancing. Digital signage will be used in common areas to reinforce these important messages.
Washroom attendants will limit the number of visitors in washrooms and floor decals will direct attendees to available stalls, urinals and sinks to add separation and space. There will be frequent sanitation throughout all washrooms in the facility. This includes the disinfection of door handles, push plates, sink faucets, counters, toilet handles, lids of sanitary napkin disposal containers, soap and paper towel dispenser handles, baby changing stations, and trash receptacles. To avoid the spread of airborne microorganisms, hand dryers will be disabled. Posters will be displayed in our washrooms to remind visitors of proper hand washing guidelines.