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Where do I pick up my parking pass? |
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 Passes are available for pick-up at the MTCC Service Desk on the main exhibit floor during show move-in. When the desk is not staffed, passes are available at the Parking Office at Level 5A of the North Building garage and Level 600 in the South Building garage.
For more information on parking, please refer to the Parking FAQ, in the Parking & Maps section, accessible via the main menu above. |
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Where can I arrange for a courier? |
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We use FedEx exclusively for outbound shipments, and we can accommodate outbound shipments of up to 99lbs. For larger shipments, please make arrangements with the show decorator.
Shipments may be made through the Exhibitor/Business Services Centres.
In the North Building:
Exhibitor Services Centre
Located on 300 level, across from the entrance to Hall C
Monday-Friday
8:00am-5:00pm
In the South Building:
Business Services Centre
Located on 800 level, outside of the entrance to Hall D
Monday-Friday
8:30am-4:30pm
NOTE: The Exhibitor/Business Services Centres can only accomodate outbound shipments. See below under “How do I ship my booth?” for information on how to send your booth or exhibit materials to the MTCC prior to the start of your event. |
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How do I ship my booth and exhibit materials to the MTCC? |
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The MTCC does not receive exhibitor shipments prior to the exhibitor move-in days. We recommend shipping your goods through the contracted show decorator for maximum efficiency. However, if you wish to make your own arrangements, please make sure your packages are clearly labeled with the following information.
For North Building shipments:
Metro Toronto Convention Centre
255 Front Street West
Toronto, Ontario
M5V 2W6
For South Building shipments:
Metro Toronto Convention Centre
222 Bremner Blvd.
Toronto, Ontario
M5V 3L9
All shipments should include the name of the event, the room number or exhibit hall (A,B,C,D,E,F or G), your booth number and company name to ensure that the packages arrive in your booth. You may be required to be in attendance at the booth in order to sign for receipt of the shipment. |
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Where can I have photocopies made or send a fax? |
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In the North Building:
Exhibitor Services Centre
Located on 300 level, across from the entrance to Hall C
Monday-Friday
8:00am-5:00pm
In the South Building:
Business Services Centre
Located on 800 level, outside of the entrance to Hall D
Monday-Friday
8:30am-4:30pm |
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Is computer/internet access available in the Business Centre? |
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MTCC does not have internet access at our Exhibitor/Business Services Centres. However, we have wireless and wired internet access available to exhibitors. Visit the Exhibitor Technology Services FAQ and Exhibitor Forms area (see menu at left) for more information or to order wireless or wired internet for your booth.
Some events make arrangements for an internet café. Please contact your show manager for more information. |
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Help, I need a screwdriver! |
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Various tools and other items that might be of use to Exhibitors are available for rent in our Exhibitor/Business Services Centres.
In the North Building:
Exhibitor Services Centre
Located on 300 level, across from the entrance to Hall C
Monday-Friday
8:00am-5:00pm
In the South Building:
Business Services Centre
Located on 800 level, outside of the entrance to Hall D
Monday-Friday
8:30am-4:30pm |
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Where can I rent a wheelchair? |
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Wheelchairs are available free of charge. Please visit our Guest Services Desk at street level in the North Building to make arrangements.
For more information on accessibility, please visit the Attendees section of our website via the main menu above. |
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Where is the lost and found? |
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Our Security department handles lost and found articles. Please call 416-585-8161 or go to the Guest Services Desk in the North and South Buildings to inquire about lost items. |
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Where can I get a list of future MTCC events? |
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We do not print a listing of our events, but most public events are listed in the Calendar of Events, which is accessible via the main menu above. |
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Can I book a city tour or get restaurant reservations when I am at the MTCC? |
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Certainly. It is our goal for all of our guests to enjoy Toronto as much as we do. The MTCC is pleased to provide assistance for out-of-town visitors or Torontonians alike. Please stop by our Guest Services Desk in the North and South Buildings for more information.
For more background information on Toronto, visit Our City page or the Tourism Toronto website accessible via the right menu.
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Can we hand-out bottled water at my booth? |
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The Metro Toronto Convention Centre has exclusive food and beverage distribution rights within the Convention Centre. Promotional items and bottled water must be approved by the Food & Beverage department and will be subject to a Loss of Revenue charge. |
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Can we supply our own sponsored or supplied food and beverage? |
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The Metro Toronto Convention Centre has exclusive food and beverage rights within the Convention Centre. Sponsoring organizations and/or exhibitors may distribute sample food and/or beverage only upon written request, pending authorization. A sample food and/or beverage authorization request can be obtained from your Food & Beverage Coordinator.
- Items dispensed are limited to products manufactured, processed or distributed by exhibiting firms.
- Food and beverage sample items should be related to the nature of the event.
- All items are limited to 'sample size'.
- Sample or promotional items may be subject to a Loss of Revenue charge.
- Food and beverage items used as traffic promoters (e.g. popcorn, coffee, bar service) must be purchased from the MTCC catering department.
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